You are about to add a customizable product to your shopping cart. Would you like to enter a personalized message to be printed on the product?

You are about to add a customizable product(s) to your shopping cart. If you would like to enter a personalized message(s) to be printed on the product(s), please add each product to cart separately.

There is a $25 minimum for all orders on this site. 

Rich's Customer Service

A Note About COVID-19:

Due to Wisconsin's "Safer At Home" Executive Order, Food Concepts, Inc. will be unable to fulfill orders until at least April 7; if you place an order now, we will process it as quickly as possible once we are able to return to operations. Drop ship equipment and smallwares may still be processed in the meantime and will vary by manufacturer. We will do our best to identify lead times on those product pages as applicable.  

FCI's Customer Service team and Account Management team continue to work from their homes and remain available to answer questions about your existing orders or to assist with new orders.

If you are having issues with the Rich's Convenience online store please contact or call 1-800-419-9324. Customer service hours are 8:00am to 5:00pm CST, Monday through Friday.

If you have questions regarding the Rich's program, please visit